Formative Assessment – U/S; 10054 – Identify and Manage Areas of Customer Service Impact Copy
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Thank you for Completing the Formative on US; 10054 – Assessment on Identify and Manage Areas of Customer Service Impact.
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Question 1 of 7
1. Question
10 point(s)What is Customer Service?
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Question 2 of 7
2. Question
1 point(s)Upload only – What is Customer Service?
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Question 3 of 7
3. Question
10 point(s)Briefly Define Moments of Truth.
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Question 4 of 7
4. Question
15 point(s)How do you Handle a Moment of Truth? (Identify 5 Characteristics)
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Question 5 of 7
5. Question
10 point(s)In your own Words / Understanding Express How you Would Solve a Problem With/for a Customer.
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Question 6 of 7
6. Question
15 point(s)List 7 (Seven) Ways to Satisfy Customers / Improve Customer Experience.
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Question 7 of 7
7. Question
15 point(s)Describe in Detail How you Would Implement Changes in the Customer Service Delivery Area of the Business, Ensuring all Personnel Agree to the New Concept.
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