Summative Assessment – U/S; 14522 – Analyse and Explain the Impact of One`s Personal Interactive Style on One`s Relationship with a Client 

Write a brief description of Social Skills?

Outline the five distinct advantages to having well developed social skills.

What is your understanding of the interpretation of the appropriateness of the responses in situations based on personal reflection?

Explain the necessity to demonstrate strategies in managing responses in a variety of situations in role play within a workplace?

Describe the fundamentals of sustainable client relationships and explain their application to a specific work environment.

What are the strategies used to ensure that client relationships are sustainable, which can be proposed in terms of consistency across all client relationships in a specific organization?

In your own words, what is the relationship between personal values and client relationships with examples?

In your own words, what is the relationship between corporate values and client relationships with examples?

What is your understanding of the following terms:

• Behavioral patterns

• Behavior Chaining

Give a detailed description of the effects of own behavior on the response from other parties in a relationship. Make reference to five examples.

List and describe the three different models of behavior and compare them in terms of their theories of people interaction.